I'm a Computer Science graduate from Ontario Tech University
whose work has moved between software development, IT
operations, DevOps, and business banking. Each role has looked
different on the surface — writing an API, resolving a helpdesk
ticket, configuring a CI/CD pipeline, or walking a client through
a fraud concern on the phone — but the underlying work is the
same: understand how the system actually behaves, find the root
cause when it doesn't, and communicate the fix clearly.
Troubleshooting & investigation
Tracing issues back to their source, whether in code, infrastructure, or an account.
Automation & systems thinking
Reducing repeat work with scripting, CI/CD, and process improvements.
Clear communication
Documenting decisions and explaining solutions to technical and non-technical audiences alike.